TERMS & CONDITIONS

*PLEASE NOTE

For your protection, all credit card orders must have a matching billing and shipping address. Also, names must match on the credit card AND order. If not, we must manually validate the purchase by speaking to the card holder.

Preventing fraud is very important to us. Thank you for your cooperation.

 

Major Credit Card or Sponsored Debit Card must prepay all products ordered from this website. We do NOT accept COD orders from private consumers, only authorized and approved dealers.  For purchasers outside the USA, PayPal is the only accepted payment method.  The customer is responsible for any additional charges or fees associated with that COD request. Other payment arrangements to approved distributors and dealer accounts will be accepted and must be paid within established terms with the methods above or approved company check.

All orders are shipped UPS ground by default. Shipping carrier substitutions may be made at our determination in an attempt to reduce shipping costs to the customer, if not already selected within the order process by the customer. Some orders may be drop shipped from alternate locations. Drop shipped orders may be shipped with carrier services other than UPS.

On all products the sale price represents an outright purchase, there are no core charges and there is no core return program. Please note, there are core charges for many remanufactured items listed on our replacement and maintenance parts website www.octoyotaparts.com.

By entering and accepting the order process the buyer accepts responsibility for that order and it's receipt and payment. Credit cards are debited the exact amount shown in the order summary and will be charged without exception. Credit cards will not be charged until the product is posted for shipment within our system. Backorder products will be reserved but the account not billed until posted for shipment within our system. Special Orders will be billed at the time the order is placed.

For "will-call" orders to be picked up at Elmore Toyota, ID and the credit card used for the purchase must be presented and verified in order to pick up the merchandise ordered.

We honor all concerns with the product we sell. We will replace any defective or damaged product that occurs during shipment. Any order placed will be shipped and the customers’ account debited, no exceptions. Prior authorization by management must be provided for any unusual circumstance and a Return Authorization Number provided to the customer.

We  must receive all returns within 14 calendar days of delivery of product. Any product not received within that period will be charged to the Customer until which time product is received.

The customer will be responsible for legal fees as a result of any transaction or account requiring legal action or collection by  us.

Please Note: There are some images used in our site are registered by others and used with permission for display purposes. These pictures may not always represent the exact item being sold, ie. different colors, logos, and application.
 




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